We handle abuse proportionately and transparently — we're not a "bulletproof" host that ignores everything, nor a trigger-happy one that null-routes on the first complaint.
Process: valid abuse reports go to abuse@hostfory.com. For most issues (copyright/DMCA, spam complaints) we forward the report to you and give a reasonable window to respond or remediate. We don't disconnect legitimate customers over a single unverified complaint.
Zero-tolerance, immediate action: CSAM (instant null-route + NCMEC/law-enforcement referral), active phishing, malware C2, and ongoing spam operations — these get acted on same-day without a grace window.
This balance is deliberate: it's why our upstream peering stays clean and your legitimate service stays online.
See also: AUP