Yes.
- Network SLA: 99.95% uplink, 99.9% power. Downtime beyond SLA is credited pro-rata — up to 100% of the affected day on multi-hour outages.
- Hardware replacement: spare parts on-site at every PoP. A dead NVMe is back online in under 2 hours, a dead CPU/board under 4.
- Support response: Telegram typically under 5 min during EU/US daytime, under 25 min overnight. Ticket first-response SLA 1 hour business / 4 hours nights & weekends.
Our status page publishes uptime history per PoP with no login required, and we post public root-cause analyses within 7 days of any P1 event.
See also: Status page · Contact